We offer refunds on purchases made through our website under certain circumstances. To be eligible for a refund, you must meet the following criteria:
If you believe you are eligible for a refund based on the above criteria, please contact us at [email protected] to initiate the refund process. We reserve the right to refuse refund requests that do not meet these criteria or are deemed to be fraudulent or abusive.
Once your refund request is received and approved, we will process the refund within 7 days. The refund will be issued to the original method of payment used for the purchase, unless otherwise specified.
Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment processor. If you have not received the refund within a reasonable timeframe, please contact your bank or payment processor for assistance.
If you have any questions or concerns about the refund process, please contact us at [email protected] . We are here to help and will do our best to resolve any issues in a timely manner.
There are certain situations where refunds may not be granted or may be subject to additional terms and conditions. These situations may include:
We reserve the right to determine refund eligibility and to make exceptions to our refund policy on a case-by-case basis. If you believe your situation warrants an exception, please contact us at [email protected] to discuss your request.
Once a refund is approved and processed, the timeline for receiving the refund may vary depending on several factors, including the payment method used for the original purchase and the policies of your financial institution or payment processor.
In general, refunds issued to credit or debit cards may take 7 business days to appear in your account, while refunds issued through other payment methods, such as PayPal or bank transfer, may take longer. If you have not received the refund within the expected timeframe, please contact us at [email protected] for assistance.
Please note that we are not responsible for any delays in the refund process caused by factors beyond our control, such as banking processing times or currency conversion rates. We appreciate your patience and understanding in such situations.
If you have any questions, concerns, or feedback about our refund policy, please don't hesitate to contact us at [email protected] . Our customer support team is here to assist you and address any issues or inquiries you may have regarding refunds or any other aspect of our products or services.
You can also reach out to us by mail at [email protected]. We value your feedback and strive to provide the best possible customer experience. Your satisfaction is our priority, and we are committed to resolving any refund-related issues promptly and fairly.
Thank you for choosing Phaelan. We appreciate your business and look forward to serving you again in the future.
We reserve the right to update or modify this refund policy at any time without prior notice. Any changes to this refund policy will be effective immediately upon posting the revised policy on our website.
We encourage you to review this refund policy periodically for any updates or changes. Your continued use of our products or services after the posting of changes to this refund policy will constitute your acceptance of those changes.
If you have any questions or concerns about this refund policy or our refund process, please contact us at [email protected] . We are here to help and will be happy to assist you.
If you are eligible for a refund and the refund request is approved, you may be required to return the product(s) for which the refund is being issued. The return procedure may vary depending on the nature of the product and the reason for the return.
Before returning any product, please contact us at [email protected] to obtain a return authorization and instructions. We may provide you with a return shipping label or other arrangements to facilitate the return process.
Please ensure that the product is securely packaged and adequately protected during transit to prevent damage. We recommend using a traceable shipping method and retaining proof of postage for your records.
This refund policy applies only to purchases made directly through our website or authorized sales channels. If you have purchased our products or services through a third-party retailer or reseller, please refer to their refund policy for information on returns and refunds.
We reserve the right to refuse refunds or returns for products or services that are not purchased directly from us or that are purchased through unauthorized channels. If you have any questions about the eligibility of your purchase for a refund, please contact us at [email protected] for clarification.
In addition to the terms and conditions outlined in this refund policy, certain products or services may be subject to additional terms and conditions, warranties, or guarantees. These additional terms and conditions may affect your eligibility for refunds or returns.
It is your responsibility to review and understand any additional terms and conditions that apply to specific products or services before making a purchase. By proceeding with a purchase, you acknowledge and agree to abide by all applicable terms and conditions, including those related to refunds and returns.
If you have any questions or concerns about the terms and conditions governing your purchase, please contact us at [email protected] for assistance.